OPM Looks to Use AI to Improve Efficiency Amid Downsizing

The Office of Public Management (OPM) aims to leverage artificial intelligence (AI) technology to boost operational efficiency as part of its ongoing efforts to reduce the size of the federal workforce. The agency’s new director, Scott Kupor, a former venture capitalist, expressed a forward-looking approach, emphasizing AI’s potential to streamline tasks without eliminating jobs.

Kupor highlighted that AI is a powerful disinflationary tool capable of enhancing productivity across various roles. While not intended to replace workers, he believes AI can significantly improve the efficiency of tasks like processing large volumes of comments and data analysis. For example, automating comment summarization could make review processes faster and more thorough.

To align with the evolving job landscape, Kupor stresses the importance of preparing staff with new skills, especially as AI may reshape required competencies in the coming years. The agency plans to continue downsizing, targeting a reduction from 3,110 employees to roughly 2,000 by the end of the year, mainly through voluntary departures. Contractor numbers will also be cut from 1,200 to approximately 600.

Kupor indicated plans to collaborate with AI companies to incorporate innovative solutions, though specific partners remain undisclosed during ongoing discussions. Other government agencies, such as the Department of Veterans Affairs and the Department of Justice, have already begun employing AI to standardize healthcare and analyze illicit drug markets, respectively.

Looking ahead, Kupor envisions AI transforming customer service and information gathering, making processes like comment review more efficient through summarization and data analysis. He aims to foster a government-wide mindset that embraces experimentation with AI within manageable risks to improve overall efficiency and effectiveness.